Customer Service

Five simple blogging tips for small businesses

During our social media masterclasses for new business start ups we look at a host of social media sites but one type of channel that frequently gets overlooked is blogging. Writing and maintaining a blog is a unique and powerful … Continue reading

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Dealing with negative comments on social media

How do we deal with negative comments on social media? This is a common question that comes up during our bootcamps from all sorts of organisations large or small. The approach remains the same, no matter what size you are. … Continue reading

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The changing face of customer relations

Customer┬árelations is changing and changing fast. Whether it is driven by cost savings or a recognition that audience habits are changing, there is no disputing that the way organisations interact with their customers is very different to 5-10 years ago. … Continue reading

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