Channel shift

Social enterprises and social media – it’s a no brainer!

If you work in communications you will have found out by now that social media is no one hit wonder. Sites like Twitter, Facebook, LinkedIn, and Google+ are part of daily life. Ordinary citizens are venting their spleens through their … Continue reading

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The changing face of customer relations

Customer relations is changing and changing fast. Whether it is driven by cost savings or a recognition that audience habits are changing, there is no disputing that the way organisations interact with their customers is very different to 5-10 years ago. … Continue reading

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